Shipping and Returns

Free Shipping for all orders 

We are offering FREE shipping for all orders Australia wide. 

 

Do you ship to International address?

Yes, we do ship most of our products internationally but the order must be processed manually. Please contact us on through the contact form for an exact shipping quote.

 

How long will it take to get my order?

99% of the orders will be dispatched within the next business day!

If you want urgent express delivery, please contact us to get a quote.

 

Standard Delivery Time Frame:

Nationwide 1-10 working days (Mon-Fri)
Regional deliveries likely 5-14 working days

 

 

 

 

Warranty & Returns

We take great care that each item is correctly described, authentic, not damaged, or misrepresented in anyway. We also understand that from time to time the need to return an item may occur. Please read below for an overview of our Return Policy.

 

Warranty on Lamps/Bulbs: Lamps & Bulbs are warranted for 1 month from the date of purchase, not from when they are put into use.

Warranty on rest of the products: 1 Year by default unless otherwise specified. 

 

 

Upon receiving your order:

Please check your order for damage that may have occurred in shipping.                                           

If any delivery damage happened to your order, please inform us as soon as possible.             

Please test everything as soon as items are received to ensure they are in working condition. This is important due to the fact that we will cover the cost of anything that is defective if determined to be defective within 30 days of the receiving date.

 

Some key things to know regarding the return process:

Please first fill out the return form after logging into your account.

Remember to keep all original packaging, including shipping boxes, to help with the return process.

Relax and don’t worry at all. We understand defective items can be a nightmare, if you have any issues we are simply a phone call or an email away. We assure you we will take care of your problems.

 

Defective returns on all products within 30 days of receipt:

If an item fails to work properly within the first 30 days of receipt, please email/call us.                     

We will either process a partial refund for the returned postage fee or a return label.               

Once the item is received we will determine if it can be repaired or needs replaced.                   

Please note that the item must be packaged properly for shipping to avoid damage.                   

Items received damaged, smashed or modified in any way will void the warranty.

 

Defective returns on all products after 30 days of receipt:

If an item fails to work properly after the first 30 days of receipt, please contact us.                         

The customer is responsible for the cost of shipment back to us.

Once the item is received we will determine if it can be repaired or needs replaced. Please note that the item must be packaged properly for shipping to avoid damage. Items received damaged, smashed or modified in any way will void the warranty.

 

Exchanging an item for a different item: 

If you wish to exchange an item for another item, it must be returned to us in new, unused condition within 30 days or receipt. Once we receive the item, the exchange item will be shipped out to you.

Any additional fees and shipping costs will be the responsibility of the customer. 

 

New product returns:

New product returns will only be accepted within 30 days of receipt.                                              

Items must be returned in new, unused condition in their original packaging.                                   

Any and all shipping costs will be the responsibility of the customer.

Once the item is received and inspected we will issue you a refund, minus shipping fees.